Make it easier to leave reviews
planned
S
Sarah
We'd love it if it were easier for people to leave feedback on a product they purchase. We ask people, and give them the instructions to find their purchase email in their inbox, but it creates a ton of friction, and no customers will bother going through with it.
Please allow for users to click "leave a review" from the product page itself.
People don't read the email with the "feedback" link in the receipt for some reason, and they have a hard time finding it again in their inboxes.
Daniele
planned
Daniele
how can they leave a review from the product page if they haven't bought the product? or am i missing a step?
we also send review reminders 3 days after the purchase
S
Sarah
Daniele happy to provide some more insight :) For the emails, the "Leave Feedback" button is hard to see, and to us in the US, it doesn't strike us as meaning, "Leave Product Review", so all of my customers have missed it.
Also, that's great to know about the three day review reminder! I didn't know that those were sent out :)
S
Sarah
Daniele also, I'm not sure if this is possible, but I was thinking the "Leave a Review" button would authenticate buyers of that product, by having them log in :)
S
Sarah
Daniele just clarifying further :)
I'm not asking for the ability for people to leave a review if they didn't buy the product.
I'm asking that it be possible to access/have the ability to leave a verified/authenticated review from the interface somehow, instead of two automated emails.
You can do this on Shopify, by just visiting the product listing and clicking "Write a Review". Shopify will only let you leave a review if it verifies you've purchased.
AppSumo works like this as well: you click "Leave a Review" from the product listing, and it authenticates if you've purchased the product.
The issue I'm running into, is that customers can only leave reviews on my purchased Sellix products via two automated email links only. If these emails go to spam, the customer ignores them, or they get deleted, there's no way for a customer to leave a review. Most customers will only do something if convenient, and a leave a review button on the product itself would be amazing, because many lose or delete the emails, or they went to spam.
I would love it to be easier for paying customers to leave a verified review. Like, if they could visit their purchases in their dashboard, or a button on the product listing to leave a review, like you can on other platforms.
Thank you! :)
Daniele
Sarah: We've reworded Leave Feedback to Leave Product Review in the emails
Daniele
Makes sense for the rest, we'll look into it