Integrate More Credit Card Payment Gateways
domo
Hello, I know that this has been suggested a lot but I also would like to give my suggestion on this topic. I have been selling on Sellix since 2020 and I have to say that Sellix is by far the best platform that I have used. Unfortunately, there is one thing that made me look for alternatives.
From the very start I had a Stripe account connected to my Sellix account and there have been nothing but problems with it. Over the time I've realized that Stripe is a company who does not welcome nor wants small businesses as their users. From hassling over emails, to closing down accounts and finally not even paying out the seller's balance after closure. I went over a dozen Stripe accounts with the last one even connected to an LLC I have created just for it, but to no avail the account got closed again. In the end I gave up.
Since Sellix does not offer any alternatives I had to look somewhere else to host my store in. I found a lot of providers similar to Sellix who do offer alternatives to Stripe or even their own payment gateways for credit cards but their sites were nowhere near as good as the one I was used to (Sellix). That made me come back here and plead the Sellix administration to please look into alternatives when it comes to credit card payment gateways. I know I am not the only seller facing this issue and having multiple options to choose from is in my view only a positive thing to have.
Izuna
I completely agree. I had a similar experience with Stripe, which resulted in my account being suspended for review in August 2024 due to too many chargebacks - a whopping 6 of them - which is absurd in relation to the amount of my transactions. Since the suspension, there were no further chargebacks, proving that their decision was disproportionate.
What's particularly frustrating about Stripe is their complete lack of communication following the account closure. No explanation, no access to phone support and no response to support tickets. They even reverse payments that have already been made and hold your remaining balance. It's clear they don't care about small businesses and unfortunately neither does PayPal.
Having multiple payment processor options would protect sellers from situations like this. If one processor decides to terminate your account, you could seamlessly switch to another without losing your entire business overnight.
In fact, I've made a similar feature request here: https://roadmap.sellix.io/feature-requests/p/multi-provider-payment-gateway-integration-hyperswitch
I hope Sellix will work on alternatives, as it seems I'm not the only one with these issues. The platform is great, but relying on Stripe for credit card processing is becoming a major liability for businesses.
domo
Izuna They are theives. They updated their terms of service where they say that after account closure the remaining balance will never be released. I lost 10,000$ this way... 2 years later I am still in an email communication arguing with stripe over the held balance.